2012-10-19
Communicate assertively:
- Be honest and straightforward - know and communicate your emotions, take ownership of your opinions using “I” statements, avoid judgments or exaggerations, use direct language.
- Respect the needs and feelings of others - start with a positive statement, show respect for other viewpoints, present your opinions in a neutral rather than abrasive way.
- Use appropriately assertive body language and tone - have an upright but relaxed posture and calm demeanor and gestures, use calm but resonant voice with a neutral pitch.