2012-10-19    

Communicate assertively:

  • Be honest and straightforward - know and communicate your emotions, take ownership of your opinions using “I” statements, avoid judgments or exaggerations, use direct language.
  • Respect the needs and feelings of others - start with a positive statement, show respect for other viewpoints, present your opinions in a neutral rather than abrasive way.
  • Use appropriately assertive body language and tone - have an upright but relaxed posture and calm demeanor and gestures, use calm but resonant voice with a neutral pitch.